Payment, Donation, Cancellation & Refund Policy

Anshumat Foundation > Payment, Donation, Cancellation & Refund Policy

Anshumat Foundation
(CIN: U88900WB2024NPL275378 | Section 8 Company | DARPAN Reg.: WB/2025/0487412 | License No.: 162880)

Last Updated: August 2025

1. Purpose & Applicability

This Policy governs all donations, contributions, sponsorships, program fees, and payments made to Anshumat Foundation (“Foundation,” “we,” “our,” or “us”).

It applies to:

  • Donors – Individuals/entities contributing funds, goods, or services.
  • Sponsors/Partners – Corporates or institutions providing CSR, financial, or in-kind support.
  • Participants/Beneficiaries – Individuals enrolled in paid programs, training, or events.
  • Supporters – Any person or entity making monetary transactions with the Foundation.

2. Nature of Donations & Payments

  1. Donations made to the Foundation are treated as voluntary, non-refundable charitable contributions under applicable laws.
  2. Program/event fees, sponsorships, or services provided by the Foundation may involve specific terms of engagement communicated separately.
  3. Where applicable, donations may qualify for tax exemptions under Section 80G of the Income Tax Act, 1961, subject to valid registration and issuance of certificate.
  4. Donations may be earmarked for specific causes/projects or contributed as general-purpose funds.

3. Accepted Modes of Payment

The Foundation accepts contributions via:

  • Online payment gateways (Credit/Debit Cards, Net Banking, UPI, Wallets)
  • Bank transfers (NEFT/RTGS/IMPS)
  • Cheques/Demand Drafts payable to Anshumat Foundation
  • International donations (subject to FCRA compliance, if applicable)

4. Acknowledgement & Receipts

  1. For every successful transaction, the Foundation issues a digital receipt.
  2. Donors who seek tax exemption certificates must provide valid PAN and contact details.
  3. Corporate/CSR contributions will be supported with formal agreements and acknowledgement letters.

5. Donation Cancellation Policy

  1. Non-Refundable Clause:
    • All voluntary donations to Anshumat Foundation are final, non-refundable, and non-transferable.
    • Once a donation is processed, the donor shall have no right to request refund, cancellation, chargeback, or adjustment against any other contribution or service.
    • Refunds will not be issued for deliberate or authorized donations.
  2. Exceptions (Error-Only Cases):
    Refunds may only be considered under the following circumstances:
    • Duplicate donation due to technical error.
    • Erroneous transaction caused by payment gateway/system failure.
    • Fraudulent/unauthorized transaction (e.g., stolen card use), subject to verification.
  3. Requests under exceptions must be raised within 7 calendar days of the transaction, with valid proof.

6. Program/Event Fee Cancellation Policy

  1. If a participant cancels enrollment:
    • 15 days or more prior to the start: Refund may be issued, but up to 50% may be deducted as administrative costs, and only on the portion of fees designated as Refundable Fees.
    • After commencement: No refund permitted.
  2. If the Foundation cancels a program/event:
    • A full refund will be issued to all registered participants.
  3. Any non-refundable portion of the fee (if explicitly declared in advance) shall not be subject to refund under any circumstances.

7. Refund Process

  1. Verified refunds will be initiated within 7–10 working days.
  2. Refunds will be processed to the original payment method. Where not possible, refunds will be made via bank transfer to the donor’s verified account.
  3. The Foundation reserves the right to seek additional documentation before processing refunds in case of disputed or suspicious transactions.

8. Non-Refundable Contributions

The following shall always remain non-refundable and non-adjustable:

  • Voluntary donations (except error cases above).
  • In-kind contributions (goods, services, materials).
  • CSR funds or earmarked grants once allocated.
  • Donations made in response to appeals, campaigns, or fundraisers.

9. Chargebacks & Disputes

  1. Donors agree not to dispute or raise chargebacks on voluntary donations made in good faith.
  2. The Foundation reserves the right to challenge any chargeback claims that violate this Policy.
  3. All disputes shall be subject to the jurisdiction of competent courts at Paschim Bardhaman, West Bengal, India.

10. Data Privacy & Security

  1. The Foundation may collect and store certain sensitive payment information, including card details, bank account numbers, and transaction records, where required for lawful processing, compliance, recurring donations, or accounting purposes.
  2. All such information is handled with strict confidentiality and industry-standard safeguards, including encryption, access controls, and secure servers.
  3. The Foundation undertakes to comply with applicable data protection laws, RBI guidelines, and PCI-DSS standards for handling payment data.
  4. Sensitive financial details will not be disclosed, shared, rented, or sold to any unauthorized third party.
  5. Retention of such information will be limited to what is necessary to:
    • Complete transactions, audits, or statutory obligations.
    • Fulfil donor requests for recurring donations or receipts.
    • Comply with applicable laws.
  6. Donors may request deletion of stored payment details, subject to legal and regulatory requirements.

11. Grievance Redressal

For any queries, disputes, or refund requests (under exceptions only), please contact:

Grievance Officer / Data Protection Officer (DPO):
📧 Email: legal@anshumat.org
📍 Address: Bonsol, Durgapur-Faridpur, Paschim Bardhaman, West Bengal – 713363, India